Try checking your spam folder first. If the email is not there, there is a risk that your order has not gone through. Please contact us so that we can confirm whether your order has been registered.

Please note that your payment will not be charged until the item is shipped - there is only a reservation until then.

Unfortunately, we cannot change your order or address details as our order processes run automatically. If you have entered an incorrect address, we can try to change the information as long as you are in contact with us within an hour of your purchase. If this is not possible, our delivery partner will usually return the package to us and we will refund you for the order.

If you regret your purchase, you can do the following: Refuse receipt and the package will be returned to us.

If you haven't received your package after the promised deadline, it may be due to delays at our shipping partner or unusually busy times at our warehouse. Please contact us so we can ensure you receive your goods as soon as possible. contact@exerceres.com

It depends on which shipping option you choose. We deliver within 1-3 business days after your order is placed in Denmark and 5-7 days to the rest of the world.

Orders are packed in the order they are received. During specific promotions, such as sales and Black Friday, extended delivery times may occur in rare cases.

Yes, we will send you an email with your invoice and tracking number once your order has been shipped.

We always strive to process return packages as quickly as possible, but please be aware that we have a processing time of up to 14 business days from the day we receive your return package at our warehouse. However, longer processing times may occur during busy sales periods.

You will receive an email once your refund has been processed, and it may take up to 3-7 business days before the funds are visible in your account, depending on your bank.

Please note that if you used Mastercard or PayPal for your purchase, it may take up to the current month + 1 additional month for the refund to appear.

Even if an item has been purchased on offer, you still have the right to return it within the return period, just like with any regular purchase.

However please note that a direct exchange for a different size or color is only possible for orders placed in Denmark and Sweden.

If you are located outside these countries, we kindly ask you to return the item for a refund and place a new order for the desired product.

You or the recipient of the gift are always welcome to return. Please note that we can only refund the money to the card the item was paid with.

Please note that a direct exchange for a different size or color, is only possible for orders placed in Denmark and Sweden.

If you are located outside these countries, we kindly ask you to return the item for a refund and place a new order for the desired product instead.

We have a very thorough quality control process and regularly test our products to ensure the highest possible standards. However, if you experience a fault or defect with an item, please contact our customer service at contact@exerceres.com.

In your email, we kindly ask you to include your order number, a description of the issue, and attach relevant photos so we can assess the situation as accurately as possible.

Please note that we can only process claims for items purchased directly through our official webshop.

First try using a different browser - preferably Google Chrome, Safari or Mozilla Firefox. If this does not help, there may be a technical error. Please contact us by email: contact@exerceres.com

It depends on the item in question and whether it is a limited collection. Under each product on the website, you can sign up for sold out items.

Please contact us at contact@exerceres.com for more information. Please state the style number or item name in your inquiry.

Unfortunately, we cannot refund you the difference. Instead, we ask you to make use of your right of return and place a new order.